Shipping policy
Shipping Policy for Unknown Figure
Processing Time:
All orders are processed within 2-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days (additional fees apply)
- Express Shipping: 1-2 business days (additional fees apply)
Shipping Rates:
Shipping rates are calculated at checkout based on your location and chosen shipping method.
International Shipping:
We currently ship to select countries outside the U.S. Please check our website for the list of eligible countries. International shipping times may vary, and customs duties may apply.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the carrier’s site.
Lost or Stolen Packages:
Unknown Figure is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered, but you have not received it, please contact the shipping carrier for assistance.
Delivery Issues:
If you experience any delivery issues, please contact our customer service team within 14 days of your expected delivery date. We will do our best to assist you.
Returns and Exchanges:
For information on our return and exchange policy, please refer to our Returns page.
If you have any questions regarding our shipping policy, feel free to contact us at [your email address].
Thank you for choosing Unknown Figure!